Download this complimentary webinar to learn how to use Forrester's automation framework to guide decisioning, rationalize your automation portfolio, and prepare for the future of work. In 1983, Lisanne Bainbridge (a researcher at the University of Reading in the UK) wrote the following prescient words in her widely cited paper "Ironies of Automation": "By taking away the easy parts of [the] task, automation can make the difficult parts of the human operator's task more difficult." In other words, automate all the easy things, and what's left for people to do? This maxim has never been truer. When systems become too automated, their behavior in key respects becomes harder and harder to predict and set them straight when they go wrong requires deeper and deeper expertise.